We’ve all had one: the volatile boss who lashes out over little things. The stressed-out co-worker who is constantly in a crisis. The arrogant customer who consistently makes insensitive comments. What each of these personas lack is a functional level of emotional intelligence. What may be harder to admit is that you are, at times, one of those people.
Emotional intelligence is the ability to identify, acknowledge and manage your own emotions and recognize emotions in others. And high emotional intelligence is directly correlated with how successful you are in both your personal and professional life.